Privacy policy | Shipping & Return

WE FOLLOW OUR POLICIES
BLV Sdn. Bhd. Privacy Policy Page

BLV Sdn. Bhd.operates the https://lustrouomo.com website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the lustrouomo website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.lustrouomo.com/privacy-policy-shipping-return/, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

– To facilitate our Service;
– To provide the Service on our behalf;
– To perform Service-related services; or
– To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Shipping & Return Policy

1. Where do you deliver?

We offer shipping to Malaysia, Indonesia and Singapore! Kindly refer to the shipping description on our standard shipping rates for countries we deliver to.

2. How much does shipping cost?

We offer free shipping to anywhere in Malaysia, Singapore and Indonesia.

3. How long does delivery take?

Local delivery is within 1 to 3 working days. International delivery will take 3 – 5 working days.

4. Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

5. Oops! The item I received is faulty!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to official@lustrouomo.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of refund to your preferred account.

6. I received an incorrect item.

Do let us know immediately via email at official@lustrouomo.com along with your order ID and we’ll get it sorted out for you.

7. An item is missing from my order.

Oh no! But not to worry! Send an email to official@lustrouomo.com with your order ID and we’ll have it shipped out to you ASAP!

8. Which address should I ship my order to?

If you are at work, it would be advisable to ship to your office address because postal services like Pos Laju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Pos Laju office to you or sent back to us.

9. Can I choose Cash on Delivery (COD) for pre-order items?

We truly apologize as COD is not applicable for pre-order items.

10. I can’t select Cash on Delivery (COD) upon checkout.

Kindly note Cash on Delivery is only applicable within Klang Valley (for orders below RM500).

11. Are items in my cart reserved for me?

Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

12. Will my parcel be charged customs and import charges?

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. BLV Sdn. Bhd. has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

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